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  • What is your cancellation policy?
    Full payment is required for the following conditions: • Less than 24-hour notification to cancel or reschedule an appointment. • No-show or missed appointments. Late arrivals - arriving late for a service will require shortening the length of the treatment in an effort to stay on schedule for following appointments. If you're within 24-hours and can't make it to your appointment, there is the option to treat a friend or family member to your appointment by purchasing an e-Gift Card using the link above. They may take your spot so you don't lose out. Learn More About How to Avoid Fees
  • How do I cancel my pre-paid appointment?
    If you're outside of 24-hours, the two ways you may cancel: 1) Text (707) 310-1237 2) Cancel online from your confirmation email (Any other forms of messaging, such as social media messaging, website form submissions and standard email, etc may not reach us in time and therefore we need to streamline communication when it comes to cancellations and ensure each practitioner gets the message. They will definitely get the message in time if you text or cancel online from your confirmation email. Thanks for your understanding! If you would like the funds refunded, please call/text us and would be happy to issue the refund. If you're within 24-hours of your appointment and need to cancel, please text or call (707) 310-1237. As our cancellation policy states, pre-payments are forfeited for cancellations within 24 hours. In the event of an emergency, you may request not to be charged for the cancelled, rescheduled, or missed session in writing within 7 days if you feel such action is warranted. We will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days. Depending on the severity of the situation, you may also consider the options of treating a friend or family member to your appointment and letting them take your spot so that you don't lose out. Give us a call if you have someone else will be taking your appointment time.
  • Can I reschedule or cancel online?
    Yes, if more than 24 hours before your scheduled appointment, you may reschedule or cancel online. You can managing your appointments from your confirmation email. If you would like to cancel your pre-paid appointment you can cancel it online. This will automatically make your funds a credit on your account for a future appointment. If you would like the funds refunded, please call/text us and we would be happy to issue the refund. Changing or canceling an appointment online is not possible if you are within 24-hours of your appointment. Please contact us by phone so that we may notify the therapist. Cancelation fees will be due at this time. Click here to learn how to Avoid Fees.
  • When booking online how can I tell if my appointment is confirmed?
    MassageBook, our booking system, will confirm Booking complete as shown below. You will then receive a confirmation text and email. If you do not receive a text or email confirmation within minutes, please call to confirm as your appointment may not be reserved.
  • What types of payment do you accept?
    We accept all major credit cards, Apple Pay and Android Pay. We also accept Flexible Spending Account (FSA) and Health Savings Account Cards (HSA). If you have a Medical Reimbursement Account, we are happy to provide you with an invoice via email. If paying with a credit/debit card or account card the name on the card must match your ID. The owner of the credit card & ID must be present. We do not accept cash due to safety precautions.
  • Can you use my card on file for payment after my treatment?
    We don't typically use cards on file for payments. Our standard practice is to charge the physical card with the card holder present. If you come frequently and want to set up auto pay consider signing up for a Membership. If you ever want to treat someone, you can buy a gift certificate either online or in-store.
  • Is pre-payment mandatory?
    Pre-payment for all services is one of our policies. This ensures that your therapist gets paid for the time spent waiting in the event of a no-show, and it ensures that our business remains open to help you heal. If you are uncomfortable with giving your card information over the phone, you may book directly from our website by clicking "Book Now". If you are outside of 24-hours of your appointment, you may cancel and either get a refund or keep the payment as a credit in your Massagebook account for the next time. By default, Massagebook will make your prepayment a credit so please text us at 707-310-1237 or send an email to if you'd like it refunded to your credit/debit card and we will do that manually for you. If you're within 24-hours of your appointment and cancel, the pre-payment will be forfeited. To learn more about how to avoid fees/forfeiture please go to .
  • If I bought a Frequent User Series, is your cancellation policy the same?"
    Yes, the cancellation policy applies to everyone, including those who have purchased a Frequent User Series, as well as members. A scheduled treatment may be forfeited if given less then 24-hour notice to cancel or reschedule, or if there is a no-show. Our booking system automatically sends out appointment confirmations and reminders in an effort to minimize missed appointments. If you feel as though you may not make your appointment, there is the option to treat a friend or family member to your appointment. The Frequent User Holder must call to give us the name of the individual who will be taking over the appointment. They may take your spot so you don't lose out.
  • What if I have to cancel my appointment last minute due to a family emergency?
    Emergency absences will be considered on an individual basis. You may request not to be charged for the cancelled, rescheduled, or missed session in writing within 7 days if you feel such action is warranted. We will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days. Depending on the severity of the situation, you may want to consider the option to treat a friend or family member to your appointment by purchasing an e-Gift Card using the link above. They may take your spot so you don't lose out.
  • Do you send email or text reminders for appointments?
    Yes, your appointments are confirmed electronically, by email and text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked weeks or even months ago. From this confirmation email, you have the following options: reschedule, change, or modify your appointment (before 24 hours of your appointment) cancel your appointment (before 24-hours of your appointment) respond back by email with any changes or concerns add appointment to your calender call our office Please ensure Tune Up Holistic Care <> is on your "approved sender" list to ensure you don’t miss out on confirmation emails. This particular address only sends out confirmations. You will not receive any promotional emails from this address.</>
  • I booked an appointment but did not get an email confirmation. What do I do?
    If you have not received an email confirmation make sure your email isn’t filtering us. Some email providers filter messages based on content, subject line, or the sender's address and may put your email into a bulk or junk mail folder. Please ensure Tune Up Holistic Care <> </>is on your "approved sender" list so that you don’t miss out on confirmation emails. This particular address only sends out confirmations. You will not receive any promotional emails from this address. Also, If you booked online and did not see this confirmation page upon booking, then your appointment may not be confirmed and you may call (707) 562-5630.
  • Where can I park?
    Tune Up Holistic Care does not have a private parking lot. There is free 2-hour street parking available and paid parking lots throughout Downtown Vallejo. Learn more about paid parking lots.
  • Is it ok to take painkillers before my massage?
    It's preferred that you do not take painkillers before a massage, unless it's absolutely necessary. The reason for this is because you won't have an accurate gauge of pain or pressure during your treatment, which may lead to severe soreness or bruising the following day. If possible, we encourage not taking any following the massage as well, especially if it's your first one in a while. This way, once again, you may properly gauge the effects/results of the treatment.
  • How can I get the most out of my massage before and after the session?
    Consider taking a warm or hot epsom salt bath either before or after to help keep your muscles relaxed. Make sure to drink plenty of water after, as massage increases blood flow and any lingering sickness may come to the surface with increased lymphatic flow. Also, don't forget to turn your phone off so that you can fully relax during your session.
  • Will I be sore after getting a massage?
    Everyone reacts differently to treatments. As a general rule, the more pressure used during a treatment, the more likely you are to be sore afterwards. However, we find that people who receive bodywork regularly are less likely to be sore after a treatment than those who wait months or years before treatments. You can be proactive by making sure to hydrate before and after a treatment or taking a hot bath before or after.
  • What is Reiki?
    Reiki is a complementary, holistic healing practice that gently supports the body's natural ability to heal itself. It is gentle and non-invasive and can assist in relieving or reducing pain and discomfort by balancing the body's energy centers, or "chakras". It is a natural process that supports relaxation and healing by removing blockages to the flow of energy in your body, facilitating balance and support on all levels - physically, emotionally, mentally and spiritually.
  • Where does Reiki originate?
    Reiki's origins are Japanese and the word means "universal life force energy". Mikao Usui is credited with rediscovering the root system now called Reiki. His tradition and methods were passed through several grandmasters of Reiki. Today, Reiki takes many forms, however, the Usui System of Natural Healing is still the form most widely practiced. Practitioners and Master Teachers are trained through an initiation process where Masters pass on their knowledge and expertise to their students.
  • How is Reiki administered?
    The practitioner acts as a conduit for universal energy, in order to rebalance and clear blockages in the chakras, or energy centers. We connect to Reiki primarily through our hands which are placed lightly on or just above the body.
  • Does Reiki have any religious affiliations?
    No, Reiki is not connected with any religious organization. Since energy & love are universal, so is Reiki. Men & women from all religious backgrounds practice, receive and use Reiki.
  • Can I learn Reiki?
    Yes! Reiki can be easily learned by anyone of any age. It is practiced throughout the world by people of many faiths and cultures. Since we all have an energy system, we all have the ability to tap into it for our better health. Many people want to learn Reiki to be able to give it to themselves on a daily basis and share it with their family & friends. Once opened up to the energy system, you will always have the ability to access this type of healing. It will always flow freely within you, and tends to increase in strength the more frequently you use it.
  • Is Reiki appropriate for an acute condition or a chronic condition?
    Please note that Reiki is not a substitute for standard medical or psychological care of any kind. Rather, it can be used to enhance the effectiveness of any complementary or conventional treatment. If you have a serious acute condition you should seek out a licensed medical professional immediately. If you have a chronic issue, Reiki can be an excellent complement in your health or wellness plan, and may increase the healing process.
  • Are there any medical conditions where I should not receive Reiki?
    Reiki is a wonderful complement in a health or wellness plan. To our knowledge, there are no contraindications to Reiki. It supports your work with your primary care providers.
  • If I have the flu or a contagious disease should I have a Reiki session?
    As a kindness to your Practitioner and other clients, please wait until you are feeling better and not contagious before scheduling a session.
  • What should I wear to a Reiki Session?
    You are encouraged to wear comfortable clothing, remove glasses, shoes and metal items, such as jewelry. You are welcome to remain fully clothed or disrobe, depending on your comfort level. Either way, you will be covered by a sheet and blanket. We also kindly ask that you leave your cell phone and other electronic devices off or on silent so there are no interruptions during your session.
  • After I leave my session, should I do anything special?"
    If possible, plan ahead and make time afterward to either rest or get in some light exercise depending on your specific needs. Eat healthy food and drink plenty of water to hydrate your body as your body’s energy system may be moving at a more optimum rate. It may also be beneficial to spend some quiet time that day or evening after your session to journal or to contemplate as you may have some insights and further mental clarity as your body continues to process the Reiki session. Meditation, massage or yoga are also great activities. It is best to refrain from alcohol or heavy substances on the day of a Reiki session so that your body can accept the energy transfer fully, and so that you will receive the maximum benefit from your session.
  • How long is a Reiki session?
    A session can generally last anywhere from 30 minutes to 90 minutes depending on the Practitioner. Even 5-10 minutes for acute conditions can be beneficial. If working on more serious or chronic issues, a few sessions or a longer treatment time may be recommended.
  • Will I be lying down on a massage table or sitting?
    Reiki is usually performed on a client who is fully reclined comfortably on a massage table. It also may be performed on a client who is semi-reclined on a massage chair or recliner. If you have mobility or pain issues, please communicate these to your Practitioner so they may make you your most comfortable for the session.
  • Am I clothed during my Reiki session?
    In general, yes. If your Reiki Practitioner is also a licensed Massage Therapist and you are receiving both massage and Reiki, then you would speak with your practitioner about your preference. If you prefer to be fully clothed, you will want to wear loose-fitting, comfortable clothing and remove any metal accessories during the treatment.
  • What will I feel during the session?
    You may feel a very slight tingling, heat, or energy, or nothing at all. Some people see colors, have an influx of old memories, or feel different sensations. The sensations or lack of are not a barometer of the Reiki, they are just how your particular body senses energy. Most clients feel a sense of relaxation and peace. Reiki is so relaxing that sometimes clients may fall asleep during the session. Either way, you will still receive all of the benefits of the session, sleeping or awake.
  • Do I offer gratuity to my Reiki Practitioner?
    This is at the client’s discretion. If you felt you had a beneficial and caring session, then you may wish to show your gratitude.
  • Is there talking during the session?
    Usually, a session is done without talking and the practitioner may have soft ambient music playing in the background to aid in your relaxation. You may want to think of it as a meditation opportunity and tune in to the experience. Please feel free ask questions or address any concerns such as: adjusting the room temperature or music; a sensation you would like to discuss; or any discomfort. Your practitioner wants the best for you and wants to make your session the best experience possible. After the session, they may ask if there is anything you would like to share. This is good feedback for your practitioner’s notes for planning your next session.
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Frequently Asked Questions

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